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Frequently Asked Questions

  1. How do I create a new account account?
  2. How is my secure information handled?
  3. How can I add products to my shopping cart?
  4. How do I complete an order?
  5. How do I choose my shipping address?
  6. How do I select my payment method?
  7. How can I choose my billing address?
  8. Can I review my order before my credit card is charged?
  9. How do I know if my order has been successfully completed?
  1. Where is my order?
  2. How can I check the status of my order?
  3. Can I view my past orders?
  4. Can I use a different billing address than my shipping address?
  5. Where can I find my order number?
  6. How do I complete an order?
  7. Why has sales tax been added to my order?
  8. Can I add a previous order to my shopping cart?
  1. When will my order be shipped?
  2. How long will it take to receive my order?
  3. How are shipping rates determined?
  4. Can I use a different shipping address than my billing address?
  5. Can I have my order shipped "Ground" if I live outside the U.S.?
  1. How do I create an account?
  2. I forgot my account password, how can I reset my password?
  3. How can I change my account password?
  1. How do I search for a product?
  2. I am having problems adding a product to my cart, how can I add a product to my cart?
  3. How do I know if a product is in stock?
  1. How can I contact customer service?
  2. If I pay with a check, when will my order ship?
  3. If I paid with a check, but need my order sooner than 10 business days, can I change it?
  4. When I entered my shipping address, I entered it wrong. Can I change it now?
  5. My card keeps coming up declined, I know I have money on it, what is the problem?
  6. Do you create specialized totes for bar schools?
  7. What is the difference between Expedited and Express Shipping?
  8. I just received an email with “Order Verification, Your Order Is On Hold” in the subject line. Is this a legit email?
  9. I would like to place an order, but I do not have a credit card. Can I place still place one?
  10. Do you offer discounts on large quantities?
  11. Can my company be billed?
  12. Can I send you a Purchase Order for products?
  13. I live in the Tampa Bay Area, can I visit your store?
  14. Do you ship internationally?
  15. I just got a bill from the shipping company/my country for more money to receive my items, why?
  16. Do you have a catalog?
  17. How do I return a product?
  18. How do I register for a “Lifetime Guarantee” on my flair bottle?
  19. I purchased a Flair Bottle with a “Lifetime Guarantee” and it cracked. What do I do?
  20. I got my order today, and one of the items was damaged. Now what?
  21. I just got a note from USPS/UPS saying my order was being sent back to you, can you stop it?
  22. Can I choose my shipper?
  23. Can I ship using my UPS/FED EX Shipper ID?
 
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